Eurostars Universal Lisboa Review: Is This 5-star Lisbon Hotel Worth the Price?

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Eurostars Universal Lisboa Review

It’s not every day that the likes of us walk into a 5 star hotel, but we recently had just such an opportunity when booking a Eurostars hotel in Lisbon.

Street View — Eurostars Universal Lisboa — Lisbon Hotel Review — Eurostars Universal Lisboa Hotel Review

King Bedroom With Sitting Area

Eurostars Universal Lisboa has rooms through the 15th floor, with the 16th floor giving access to a small infinity style pool.

King Bedroom — Eurostars Universal Lisboa — Lisbon Hotel Review — Our King Bedroom at Eurostars Universal Hotel in Lisbon

We received a room on a high floor. While the elevator ride was a bit long, you can definitely have some nice views from your room!

Complimentary Welcome Water

A nice touch was the glass bottle of “água de boas vindas” aka welcome water.

Welcome Water — Eurostars Universal Lisboa — Lisbon Hotel Review — Healsi Portuguese Artesian Water – Available on Amazon!

Water in Lisbon is generally fine to drink from the tap, but who wouldn’t rather pour from a fancy glass bottle that probably came from that same tap? Just kidding!

Healsi is actually a premium Portuguese artesian water that is naturally pH balanced and particularly high in silica. It was really nice and you can check it out on Amazon here.

Shop Heals on Amazon

Azulejos Headboard

Woven throughout the hotel’s design were so many nods to Portuguese craftsmanship and culture, including the headboard featuring a design of the famous Portuguese painted tiles, azulejos.

-> Shop Portuguese Azulejos inspired tile wallpaper and interior decor — Marissa Rae Designs

Bedside Toilet Paper Roll Lamps

Beside the bed on either side were beautiful lamps that I soon realized reminded me of rolls of toilet paper and once I saw it, I couldn’t unsee it. :p

Toilet Paper Roll Bedside Lamp — Eurostars Universal Lisboa — Lisbon Hotel Review — My favorite toilet paper roll bed-side light!

They actually were quite elegant and I really liked them. I liked them even more for the extra chuckle they gave me. How about you? Can you see it too? hehe

In-Room Coffee Maker

A welcome sight was an in-room coffee maker, operating on pods.

Not everyone is prepared to see other humans or be seen by other humans before a solid cup of coffee in the morning.

And sorry, instant coffee does NOT count.

Therefore, I find a coffee machine to be an essential in a hotel room. Period.

Coffee Maker — Eurostars Universal Lisboa — Lisbon Hotel Review — In-room coffee amenities at Eurostars Universal Lisboa

Bearing that in mind, it was great to see Candelas coffee capsules from Spain, as well as some tea bags and instant coffee (blech).

Candelas Coffee Capsule — Eurostars Universal Lisboa — Lisbon Hotel Review

Additional Coffee Prices — Eurostars Universal Lisboa — Lisbon Hotel Review

There is a note indicating that additional capsules are available for 3 euros a piece at reception. I think this is sort of standard, especially for hotels positioned as 5 stars. But man.. 3 euros for a pod. That seems steep.

Further, our room was only equipped with 1 regular and 1 decaf pod. I think it would be appropriate and reasonable to have 1 regular and 1 decaf per occupant, per night included. Do you agree?

Mini Fridge at Eurostars Universal

The mini fridge was stocked with lots of classics:

sprite
fanta
coca-cola
chilled pringles
kit-kats
compal juice
superbock
pedras
Mateus rose
beer

Mini Fridge — Eurostars Universal Lisboa — Lisbon Hotel Review — Eurostars Universal Mini Fridge Offerings

Bathroom — Eurostars Lisboa

The bathroom was spacious with a large walk-in shower, frosted glass into the bedroom area, a rainfall shower head with great water pressure and luxuriously hot water, plenty of room at the sink top and amenities like a dental kit and comb.

Bathroom — Eurostars Universal Lisboa — Lisbon Hotel Review — Handicap Accessible Bathroom at Eurostars Universal

Designers brought more Portuguese culture into the bathroom with a scene of calçadas, which you see on the sidewalks all around Lisbon and Portugal in general, making a unique backdrop for the toilet.

Toilet with Calçada backsplash — Eurostars Universal Lisboa — Lisbon Hotel Review — More Portuguese touches — Calçada toilet back splash — hopefully no splashes…

The only thing missing is the toilet paper roll lamp. 😉

Robes & Slippers

Look, we love a good robe and slippers with an inspirational message embroidered on them..

Robes and slippers — Eurostars Universal Lisboa — Lisbon Hotel Review — Relax with fuzzy robes and fresh slippers at Eurostars Universal

Eurostars did not disappoint in this area! These come in especially handy as Eurostars Universal Lisboa has a Sauna on the 15th floor which is free for all guests to use!

That’s right folks. FREE SAUNA!

Lisbon Views

The weather was overall not spectacular during our visit, but you can absolutely enjoy some great views of Lisbon from Eurostars Universal, particularly the upper floors.

When you make your booking, feel free to request if you prefer an upper floor or lower floor. They will do their best to accommodate if it is possible.

Breakfast Buffet at Eurostars Universal Lisboa

The breakfast buffet at Eurostars Universal Lisboa is beautifully arranged. A bounty of fresh cut fruit including strawberries, pineapple, cantaloupe, honeydew, watermelon, papaya, grapefruit, kiwi, and oranges were available, Followed by yogurt, seeds and nuts, cereals, and a range of pastries.

Breakfast Buffet — Eurostars Universal Lisboa — Lisbon Hotel Review — Paid breakfast buffet at Eurostars Universal Lisboa

Along the far side was an impressive display of meats and cheeses, fresh salad and toppings, an entire honeycomb, some hot foods like quiche, croquetas, and breakfast buffet classics like fried and scrambled eggs, and a breakfast meat.

Breakfast Plate — Eurostars Universal Lisboa — Lisbon Hotel Review — Breakfast Plate 1 of __ ?

Coffee Service at Breakfast

There is also a dedicated made-to-ordercoffee/beverage station at the breakfast buffet where you can order a drink of your preference and they happily will bring your espresso, latte, etc over to your table.

You may also get a cup to go!

This was a great and quality service that I loved to see!

Breakfast To-Go Option

Breakfast To Go Box — Eurostars Universal Lisboa — Lisbon Hotel Review — Eurostars Lisbon breakfast to-go box offering

Our boxes contained a juice, water, 2 bananas, a white bread sandwich with cheese and ham, and a box of 3 mini pastries.

We did not make any special requests, so we were curious to see what they would include in the box. It’s not exactly what I would have selected myself, but it was very convenient to pick up as we headed out for the day!

Review of Eurostars Universal Lisbon

We enjoyed our stay at Eurostars Universal. I loved the hotel decor, I could have shown much more here, and the way it embraced elements of Portuguese culture. I found the service to be warm and welcoming and not pretentious.

To go into a “5 star hotel” seems intimidating to me. What makes a hotel a 5-star hotel, I genuinely don’t know, but regardless, this hotel felt very approachable.

They are prepared to cater to English speaking guests, so you will have no trouble if you are on holiday and do not speak Portuguese.

We did have an issue that required us to change rooms. The staff was prompt and helpful, offered a bottle of wine and additional resolution took place upon follow up after check out.

Eurostars operates 24 hotels across Portugal, including 9 in Lisbon.
I’d love to explore each of them and find a favorite!